In my role as a trained active listener, my primary responsibility is to provide emotional support for individuals struggling with a variety of mental health issues. Active listening involves non-judgmental support and the use of micro-skills like reflection, summarizing, and empathizing. I received training and passed assessments on topics including but not limited to anxiety, boundaries, chronic pain, ADHD, PFA, pineapple support, work related stress, sexual abuse, depression and self-harm. Additionally, I served as a member of the broader listener community and helped with listener support groups and growth of the overall organization through increasing awareness of the service and through collaboration.
Achieved Verified Listener status July 2020 by passing assessed mock chat with verifier. Assessment passed on first attempt.